intuit turbo tax
dispute
800 446 8848
4/22
incident 412 137 425
'closed"
re new incident number
automated voicemail
address/phone change
finally got thru to NAT
who found the original and unresolved incident where I attempted 11 or 12 times to "pay" Turbo Tax, their filing fee with my bank card (US BANK VISA) and it would not advance the page nor would it accept the payment. However, the charge did hit my checking account 11 or 12 times, although I gave the first Turbotax service rep my credit card number verbally.
She gave me a 'service' code and offered me a discount, but still the page would not advance and I could not file my tax return on April 14th, 2015.
Since I had a prepaid cell phone, I had to hang up and try to resolve another way, but there was no email or electronic support other than phone and then it was 'after business hours,' and
although I attempted for the next few days to contact, I could not get through to an agent. I contacted my bank and they said the charges would drop off after three business days, but meanwhile, I was now 'bouncing' checks, and being charged successive overdraft fees.
finally, on wed. 4.22 I called "Nat" on Turbo tax and we downloaded and installed turbo tax on my computer, but it would not install the California program, and required a dot net framework update which I then downloaded and installed. Now it is two hours later and since I'm on a prepaid cell, my minutes are running low.
Dear Sir or Madam:
The overdraft charges occurring during the week of April 14th were due to multiple charges by Intuit against my checking account
XXXXXXXXXXXXXXXXXXXXXXXXX
due to a programming error on their part. Their turbo tax site would not register my tax file payment and would not allow me to complete and file my taxes.
the charges hit my account in repeated attempts to resolve this issue and when I called US Bank, they assured me these would be refunded as the duplicate charges dropped off in three business days. This has not happened and the charges remain.
I asked a bank teller and she said I would have to write a letter, and when I called on Wednesday at 10 am, your offices were closed due to some 'weather' condition. And, the other 'advice' I got was to include Turbo Tax in a 'three way' conference call with US bank and I do not have that capability on my phone.
Please refund these overdraft charges as they are in error.
Nora Boyle
dispute
800 446 8848
4/22
incident 412 137 425
'closed"
re new incident number
automated voicemail
address/phone change
finally got thru to NAT
who found the original and unresolved incident where I attempted 11 or 12 times to "pay" Turbo Tax, their filing fee with my bank card (US BANK VISA) and it would not advance the page nor would it accept the payment. However, the charge did hit my checking account 11 or 12 times, although I gave the first Turbotax service rep my credit card number verbally.
She gave me a 'service' code and offered me a discount, but still the page would not advance and I could not file my tax return on April 14th, 2015.
Since I had a prepaid cell phone, I had to hang up and try to resolve another way, but there was no email or electronic support other than phone and then it was 'after business hours,' and
although I attempted for the next few days to contact, I could not get through to an agent. I contacted my bank and they said the charges would drop off after three business days, but meanwhile, I was now 'bouncing' checks, and being charged successive overdraft fees.
finally, on wed. 4.22 I called "Nat" on Turbo tax and we downloaded and installed turbo tax on my computer, but it would not install the California program, and required a dot net framework update which I then downloaded and installed. Now it is two hours later and since I'm on a prepaid cell, my minutes are running low.
Dear Sir or Madam:
The overdraft charges occurring during the week of April 14th were due to multiple charges by Intuit against my checking account
XXXXXXXXXXXXXXXXXXXXXXXXX
due to a programming error on their part. Their turbo tax site would not register my tax file payment and would not allow me to complete and file my taxes.
the charges hit my account in repeated attempts to resolve this issue and when I called US Bank, they assured me these would be refunded as the duplicate charges dropped off in three business days. This has not happened and the charges remain.
I asked a bank teller and she said I would have to write a letter, and when I called on Wednesday at 10 am, your offices were closed due to some 'weather' condition. And, the other 'advice' I got was to include Turbo Tax in a 'three way' conference call with US bank and I do not have that capability on my phone.
Please refund these overdraft charges as they are in error.
Nora Boyle
No comments:
Post a Comment